We want you to feel confident when purchasing services from Reboot Republic Ltd (the “Company”, “we”, “us”, “our”). This Refund Policy explains when refunds may be available and how to request one.

Company details:

Reboot Republic Ltd (UK)
Kemp House, 128 City Road, London EC1V 2NX
Registered Company: 16913308
Email: hello@reep.uk
Phone: 0203 026 5550

Scope of this policy:

This policy applies to payments made to Reboot Republic Ltd via any method we accept, including one-off payments and recurring payments (including recurring credit/debit card charges and Direct Debits), as well as payment schedules where offered.

One-off payments (may be refundable, subject to terms):

One-off payments may be refundable, subject to our terms and conditions. Each request is assessed on its individual merits, including (where relevant):

• whether we have been able to reach a full resolution of the problem,
• what work has already been performed (e.g., time spent on diagnostics/troubleshooting),
• whether any services have been delivered or parts ordered/used,
• whether any third-party costs have been incurred (e.g., courier/postage/parts).

If we have not been able to reach full resolution, we will take that into account when reviewing your request. Any refund offered may be full or partial depending on the circumstances.

Cooling-off period (for payment schedules only):

If you have set up a payment schedule you can cancel within 28 days of receiving your relevant confirmation/documents for a full refund, provided that:

• you haven’t used any of our services, and;
• no work has started and no parts/services have been provided under the membership.

After 28 days (for payment schedules only):

After 28 days, you can still cancel a payment schedule at any time by giving 30 days’ notice. Where appropriate, we will:

• refund you pro-rata for the unused portion of your membership, and;
• if you have already used services or work has been carried out, we may deduct reasonable costs for what has already been provided and/or any committed costs.

If we cancel your payment schedule:

We may cancel a payment schedule/instalment plan with 14 days’ notice. If we do, you’ll receive a pro-rata refund for any unused portion of the membership (where applicable).

Recurring payments (credit/debit card charges and Direct Debits):

If you have set up recurring payments (including recurring credit/debit card charges and/or a Direct Debit), you can cancel by contacting us and we will assist and confirm the cancellation process and timing.

How to cancel or request a refund:

You (or an authorised representative) can contact us to cancel recurring payments or request a refund by:

Phone: 0203 026 5550

Email: hello@reep.uk

Post: Reboot Republic Ltd, Kemp House, 128 City Road, London EC1V 2NX

To help us locate your payment, please include your name, payment date(s), amount(s), and the email/phone number used.

Refund process and timing:

Approved refunds are returned to the original payment method where possible.

We aim to process refunds within 14 working days of confirming your refund approval.

Changes to this policy:

We may update this Refund Policy from time to time. The version published on our website will be the current version.